Simply select your desired products, add them to your cart, and proceed to checkout. Your order confirmation will be sent to your email immediately.

Orders can only be modified or cancelled within 1 hour of placement. Please contact us as soon as possible if you need changes.

Yes! All Oulai orders come in elegant packaging for a luxury unboxing experience. Gift bag can be purchased.

UK orders typically arrive within 3–5 business days. International orders may take 7–14 business days, depending on location.

Shipping costs vary depending on the order size. Your shipping fee will be calculated at checkout.

Yes! Once your order ships, you’ll receive a tracking number via email.

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in perfect condition. Some sale items or free gifts may not be eligible.

Our jewellery is crafted from 18k gold plated with enamel or opal finishes, depending on the design.

Avoid water, perfumes, and harsh chemicals to preserve shine. Store jewelry in its box or a soft pouch when not in use.

Yes! Every order comes with one complimentary gift, automatically added at checkout.